For the purposes of data protection laws where applicable, iRobot Corporation is the controller of personal information we hold about you.
Click on the links below to jump to each section.
1. HOW WE COLLECT AND USE INFORMATION
2. SHARING PERSONAL INFORMATION WITH THIRD PARTIES
3. YOUR CHOICES REGARDING YOUR INFORMATION
4. SECURITY AND STORAGE OF INFORMATION
5. CHILDREN’S PRIVACY
6. LINKS TO THIRD PARTY WEBSITES
7. UPDATES TO THIS POLICY
8. CONTACTING US
9. LAST REVISION DATE
FOR RESIDENTS OF CALIFORNIA
FOR INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA
APPENDIX 1 - PERSONAL INFORMATION WE COLLECT
APPENDIX 2 - INFORMATION TRANSMITTED BY YOUR ROBOT
APPENDIX 3 - PERSONAL INFORMATION COLLECTED AUTOMATICALLY
APPENDIX 4 - THIRD-PARTY TRACKING AND ONLINE ADVERTISING
We collect personal information from you, third parties, and certain Robots that are registered with us in order to operate, maintain, and provide to you the features and functionality of the Service, to process and ship orders, to provide customer service and to communicate directly with you, to monitor and improve our Service, and to help us develop new products and services.
The categories of information we collect are as follows:
Information you provide
Information we receive from third parties.
The table in Appendix 1 sets out more detailed information about the categories of personal information we collect about you and how we use that information.
Information We Collect from Registered Devices Equipped with Smart Technology.
Some of our Robots are equipped with smart technology which allows the Robots to transmit data wirelessly to the Service.
The table in Appendix 2 sets out the categories of personal information we collect from you and your Robot when you allow your Robot to transmit such information to us, and how we use that information.
Our Robots do not transmit this information unless you register your Robot online and connect to Wi-Fi or Bluetooth, or connect to the internet via another method. It is possible to use our smart technology Robots without Wi-Fi or Bluetooth data transmission, simply by disconnecting your Wi-Fi or Bluetooth from the Robot or by never connecting it at all. You can also choose through your settings in the App to not have map data transmitted to us.
We and our third-party service providers may collect certain types of usage information when you visit our Website or use our Apps, read our emails, or otherwise engage with us. We use this information to enhance and personalise your user experience, carry out interest based advertising and marketing, monitor and improve our Website and Service, and for other internal purposes. In some instances, we and our third-party service providers may combine this usage information with personal information. If we do combine any usage information with personal information, the combined information will be treated by us as personal information
We typically collect this information through a variety of tracking technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, file information, and similar technology (collectively, “tracking technologies”). The table in Appendix 3 sets out the categories of personal information we collect about you automatically, and how we use that information. Appendix 4 also sets out more information about our use of tracking technologies and interest based advertising practices.Return to Top
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the "Your Choices Regarding Your Information" section below.
We may also share information with others in an aggregated and anonymous form that does not reasonably identify you directly as an individual.Return to Top
Access, correct, and update personal information. You can access, correct, and update certain personal information that you have provided to us by clicking on “My Account” on our Website and App. Depending on your jurisdiction, you may be entitled to additional rights in relation to your personal information.
Marketing communications. You can control your communication preferences through the “My Account” page on our Website or App. You can also click the “unsubscribe” button on any promotional email communication we send you. Note that you may not be able to unsubscribe or opt out of non-promotional messages regarding your account, such as account verification, order confirmations, changes or updates to features of the Service, or technical and security notices.
Device Collection You may be able to control or stop the collection of certain usage data from your registered Robot, such as map data, through the App. You can also control or stop the collection of usage data from your registered Robot by disconnecting your Wi-Fi or Bluetooth from the app, for example, by changing your Wi-Fi password. Please contact us at global.irobot.com if you have questions about disconnecting your Robot.
At iRobot, we take the security of our products very seriously. If you are an iRobot customer and you use our connected products, here is all the information you need to know about iRobot’s product security principles. Visit our Data Security page.
Security.iRobot cares about the security of your information and uses physical, administrative, and technological safeguards to help to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any of your personal information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations. If you wish to change your password, or if you become aware of any loss, theft, or unauthorised use of your password, please contact us at global.irobot.com or by phone on 1-800-727-9077.
Transfer and storage.iRobot may process your personal information outside the country you are in where we and our third-party service providers have operations, including in the United States. Please be advised that United States law or the laws of any other jurisdiction where we or our service providers process your personal information may not offer the same privacy protections as the law of your jurisdiction, and in certain circumstances, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the laws of these other jurisdictions.
Data Retention.. iRobot will retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time for which we have an ongoing relationship with our users and provide the Services; (ii) whether there is a legal obligation to which we are subject; or (iii) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations). You may contact us at global.irobot.com or through the App to request that your personal information be deleted from our systems. We reserve the right to de-identify your personal data, including information about Robot and Service usage, and to retain your anonymised information for our own records.Return to Top
The Services are not directed to persons under 13 and we do not intentionally collect or maintain information from persons under 13. If you become aware that personal information about a person under 13 has been provided to us, please immediately contact us using the details below.Return to Top
If you have questions or comments about this Policy or our privacy practices, please contact us at global.irobot.com or by writing to us at:
In the United States:
8 Crosby Drive
Bedford, MA 01730
In the EEA, UK, or Switzerland:
iRobot UK Ltd.
111 Buckingham Palace Road
London, England SW1W 0SR
This Policy was last revised on, and effective as of, 12 February, 2020.Return to Top
This California Privacy Notice (“California Notice”) applies to California residents whose personal information is processed by iRobot pursuant to the California Consumer Privacy Act (“CCPA”) or other California privacy laws described below. The California Notice describes how we protect the personal information we process and control relating to California residents, and rights California residents may have in relation to this personal information. For purposes of this California Notice, “personal information” has the meaning provided by the CCPA and does not include information that is publicly available, that is de-identified or aggregated such that it is not capable of being associated with you, or that is excluded from the CCPA’s scope, such as personal information covered by certain sector-specific US privacy laws, such as HIPAA, the FCRA, GLBA, or the Driver's Privacy Protection Act of 1994.
Collection and use of personal information. We collect personal information from and about you for as described in section 1 above. To learn more about the categories of personal information we have collected in the last 12 months and how we use this information, please refer to Appendix 1 (Personal Information We Collect), Appendix 2 (Information Transmitted by Your Robot), and Appendix 3 (Personal Information Collected Automatically).
Disclosure of personal information. We share personal information with third parties for business purposes. or we may, now or in the future, sell your personal information to third parties, subject to your right to opt out of those sales (see “Your California Rights and Choices” below). To learn more about how we disclose data to third parties, please refer to the “Sharing Personal Information with Third Parties” section above.
We allow certain third-party advertising partners to collect information about the users of our Service for the purposes of serving ads that are more relevant, for ad campaign measurement and analytics, and for fraud detection and reporting. To learn more about online advertising and how you may be able to control some of this activity, please refer to Appendix 4 “Third-Party Tracking and Online Advertising” below.
Your California Rights and Choices. As a California resident, you may be able to request to exercise the following rights:
You also have the right to be free of discrimination for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal information, for example if you submit a deletion request, we may no longer be able to provide you with our products and services or engage with you in the same manner.
To submit your California Consumer Rights Requests. You may submit a request to exercise your California Consumer Rights through one of the mechanisms described below. We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account, if you have one. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as permitted by law.
To exercise your California Consumer Rights, please submit a request by contacting us using the information provided in the "Contacting Us" section above. You can view and request deletion of your account information by following the instructions on our Customer Care website.
Do Not Sell My Personal Information. To submit a request to opt out of personal information sales, please contact us using the information provided in the "Contacting Us" section above.
California’s “Shine the Light” Law. California's "Shine the Light" law (Civil Code Section §1798.83) provides certain rights to California residents that have an established business relationship with us with regard to the disclosure of certain types of personal information to third parties for their direct marketing purposes. To opt out of having your personal information disclosed to third parties for their direct marketing purposes, please submit a request using one of the California consumer rights request methods designated above.
Return to “Your Choices Regarding Your Information” section
Data subject rights. If you are an individual located in the European Economic Area ("EEA"), UK, or Switzerland, you have the following rights in relation to your personal information:
(i)the right to be informed about how your personal information is being used;
(ii) the right to access the personal information we hold about you and, in certain circumstances, to transfer the personal data you have provided to us to another controller in a structured, commonly used, machine-readable format;
(iii) the right to request the correction of inaccurate or incomplete personal data we hold about you without undue delay;
(iv) the right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed;
(v) the right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information; and
(vi) the right to object. You have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.
To otherwise exercise your rights, or if you have any questions relating to your rights, please contact us using the details set out in the “Contacting Us” section. You can view and request deletion of your account information by following the instructions on our Customer Care website.
Privacy Shield. We comply with the EU-US Privacy Shield framework and Swiss-US Privacy Shield framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information received from European Union countries and Switzerland (the “Privacy Shield”). We have certified that we adhere to the Privacy Principles of notice, choice, accountability for onward transfer, security, data integrity, purpose limitation, access, and recourse, enforcement, and liability (“Principles”). If there is any conflict between the policies in this Policy and the Privacy Shield Principles, the Principles shall govern. To learn more about Privacy Shield, please visit the US Department of Commerce Privacy Shield website: https://www.privacyshield.gov/. For more information regarding our Privacy Shield certification, please see: https://www.privacyshield.gov/list.
Jurisdiction and Enforcement. As part of our participation to the Privacy Shield, we are subject to the investigatory and enforcement powers of the US Federal Trade Commission (FTC). You also have the right to lodge a complaint with your local data protection authority. Further information about how to contact your local data protection authority is available at http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
We have further committed to refer unresolved privacy complaints under the Principles to an independent dispute resolution mechanism, the JAMS EU-US Privacy Shield Program. Under certain conditions specified by the Principles, you may also be able to invoke binding arbitration to resolve your complaint. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
Return to “Your Choices Regarding Your Information” section
We collect personal information through certain tracking technologies. We set out below more information on cookies (a certain type of tracking technology) and our approach to third-party tracking and online advertising.
Cookies. Cookies are text files that are placed on your computer or other mobile or handheld device (such as smartphones or tablets) when you visit certain pages on the internet. They are used to “remember” when your computer or device accesses a website.
We use the following types of cookies:
(i) Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log in to areas of our Website and to add items into your shopping basket.
(ii) Functionality cookies. These are used to recognise you when you return to our Website so that we can offer you a better shopping experience on this Website. For instance, this enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
(iii) Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
(iv) Targeting cookies. These cookies enable us to collect information that we can use to make our Website, the advertising displayed on it, and the marketing messages we send to you more relevant to your interests. We may also share this information with third parties who provide a service to us for this purpose.
(v) Third party cookies. Please be aware that advertisers and other third parties may use their own cookies tags when you click on an advertisement or link on our website. These third parties are responsible for setting out their own cookie and privacy policies.
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies; however, doing so may negatively impact your experience using the Service, as some features and services on our Service may not work properly. You may also set your email options to prevent automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
These settings will typically be found in the "options" or "preferences" menu of your browser. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
In the United States and Canada, you can learn more about interest-based advertising and may be able to opt out of many network advertising programs that track your activities across multiple websites to deliver personalised advertising content to you by visiting www.privacyrights.info/, www.aboutads.info/choices, and www.networkadvertising.org/choices (United States) or www.youradchoices.ca (Canada). Please note that some advertising opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, if you use a different device, change browsers, or delete the opt-out cookies, you may need to perform the opt-out task again.
Although we do our best to honour the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
For mobile users, you have controls in your device Operating System that enable you to choose whether to allow cookies or share your advertising ID with companies like iRobot or our advertising service providers. To block the IDFA on your iOS mobile device, you should follow this path: Settings > General > About > Advertising and then turn on ‘Limit Ad Tracking’. To block Android ID on your Android device, you should follow this path: Google Settings > Ads and then turn on ‘Opt out of interest-based ads’.
We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your online browsing history and your interests. We permit third-party online advertising networks, social media companies, and other third-party services to collect information about your use of our Website and Apps over time so that they may play or display ads on our Website, on other websites, apps, or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with our third-party advertising partners to help identify you across devices. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research.
Google Analytics and Advertising. We may also utilise certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimise, and display ads based on your past visits to the Website and Apps. You may control your advertising preferences or opt out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by vising NAI’s online resources at http://www.networkadvertising.org/choices.