iRobot’s Pet Owner Official Promise


With your purchase of a new iRobot® Roomba® j7 or j7+ robot vacuum (the “Product”) during the offer period, you are eligible for iRobot’s Pet Owner Official Promise (the “Promise”) offered by iRobot UK Ltd (“iRobot”), at no additional cost.

If your Product is soiled due to a failure to avoid solid cat or dog waste, iRobot will provide you with a replacement product free of charge. This Promise is valid for the original owner for up to one (1) year from date of purchase (the “Promise Period”) with proof of purchase and when purchased directly from iRobot or an iRobot authorised seller/dealer/reseller in the United Kingdom, Spain, France, Germany, Portugal, the Netherlands, Belgium, Ireland or Austria. This Promise does not apply to the non-avoidance of materials other than solid waste, including but not limited to: non-solid waste, waste from animals other than cats or dogs, hairballs, or vomit. THIS PROMISE DOES NOT PROVIDE ANY REMEDY OR REIMBURSEMENT FOR DAMAGES TO CARPETS, FLOORS, OR OTHER ITEMS, OR CLEANING OF SUCH ITEMS.

If you wish to make a claim under this Promise, please contact iRobot at: 01 247 54 28

When contacting iRobot, please have the serial number of your Product ready, pictures of the soiled robot and the original proof of purchase from iRobot or an iRobot authorised seller/dealer/reseller that shows the date of purchase and full details of the Product. iRobot’s Customer Care team will advise you of the process involved in making a claim. Any claim under this Promise is subject to you notifying us of the incident within a reasonable time of it coming to your attention and no later than the expiry of the Promise Period. If a claim is received within the Promise Period and the Product is found to have failed to meet this Promise, then we shall, at our option: (a) exchange the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product, or (b) exchange the Product with a product that is a new and upgraded model which has at least equivalent or upgraded function to the original Product. A replacement product is your sole and exclusive remedy under this Promise.  As far as applicable laws permit, the Promise Period will not be extended or renewed or otherwise affected due to subsequent exchange, resale, repair or replacement of the Product. However, replacement products received as a result of a claim made under this Promise during the Promise Period will be eligible for the Promise for the remainder of the original Promise Period or for ninety (90) days from the date of replacement, whichever is longer.

Replacement products will be returned to you as soon as commercially practicable. All parts of the Product that we replace shall become our property.

This Promise is provided separately from iRobot’s Limited Product Warranty for Roomba® j7 or j7+ robot vacuums. Further, this Promise is provided separately from any other service programmes, including, but not limited to, robot rental programmes that may be provided by iRobot or authorised iRobot partners. Making a claim under this Promise does not affect nor extend your Limited Product Warranty or any other service agreement that you may have with iRobot. Further, this Promise does not affect your statutory rights under the laws relating to the sale of consumer products. FOR CLARIFICATION: THE BUYER IS ENTITLED TO STATUTORY RIGHTS AGAINST iROBOT IN THE EVENT OF A DEFECT OF THE PRODUCT. THIS PROMISE CONSTITUTES AN ADDITIONAL WARRANTY ON THE PART OF iROBOT IN ADDITION TO, BUT NOT IN SUBSTITUTION FOR, THE BUYER’S STATUTORY RIGHTS.